M.A. HOSPITALITY, en sa qualité de responsable de traitement, attache une grande importance à la protection et au respect de votre vie privée. La présente politique vise à vous informer de nos pratiques concernant la collecte, l’utilisation, et le partage des informations que vous êtes amenés à nous fournir par le biais de notre site internet, accessible depuis l’adresse https://www.leclosdudramont.com. 

By accessing our website and using our services, you acknowledge that you have read and understand this privacy policy and the information collection and processing practices described herein.

To this end, the company M.A. HOSPITALITY and all of its employees are committed to:

  • Only collect and use data for a specific and legitimate purpose determined beforehand;
  • Only collect data in one of the following settings:
    • Data necessary for the execution of contracts and services requested
    • Express and specific consent from you
    • Legitimate interest of the company duly justified
  • Only collect and use data that is strictly necessary for processing
  • Retain data only for a limited time consistent with the services provided;
  • Only transfer data when necessary and in compliance with legal security regulations;
  • Ensure that your rights are respected and that the conditions for exercising them are met.

1. THE INFORMATION WE COLLECT

1.1 The information you provide directly to us

When you use our services, you may be asked to send us information, some of which may identify you (“personal data”). This is particularly the case when you fill in our contact forms.

The data necessary for the use of the service that we may collect are:

  • Name
  • First name
  • Email address
  • Phone number
  • A copy of all exchanges between you and M.A. HOSPITALITY
  • Details of the visits on our website

For each of them, you are informed about the necessary and optional data by asterisks on the input forms.

1.2 Information we collect automatically

In the event that you connect to our services using social media features made available to you (such as Facebook, Twitter, LinkedIn), M.A. HOSPITALITY will have access to certain data (including first name, last name, photograph, email address, and number of friends from your account on said social network, in accordance with the terms of use of the social network concerned). If you are logged into our website and a social network, certain parts of the website may be personalized for you when you visit our site through information you have chosen to make public.

If you wish to disable personalization, you must first log in to your social network and follow the procedures set up on that third-party site.

During each of your visits, we may collect, in accordance with applicable legislation and with your consent, where applicable, information relating to the devices on which you use our services or the networks from which you access our services, such as your IP addresses, connection data, type and versions of Internet browsers used, types and versions of browser plug-ins, operating systems and platforms, data concerning your browsing on our site (in particular the pages visited, content, search terms used, duration of consultation of certain pages). This information is collected via cookies. This information may also be used to improve the functionality and performance of the application used.

1.3. How is your personal data collected?

The data we collect and process may be provided by you when you fill out forms on the company’s sites and applications or when you specifically give your consent.

Technical information is collected through your browser on the operating system and browser used, or through cookies.

2. HOW LONG WE KEEP YOUR DATA

We retain your personal data only for as long as is necessary for the purposes for which it was collected, including as necessary to meet any legal or accounting requirements and any legal accountability obligations.

In determining the appropriate retention period for personal data, we take into account the nature and sensitivity of the data, the risk of harm that may result from its unauthorized use or disclosure, the purposes for which we process it, and the possibility of achieving those purposes by other means, as well as applicable legal requirements.

The durations are as follows:

  • 5 years from the end of the customer relationship
  • 3 years for prospects from the date of the last visit to the website.
  • 13 months for cookies from the time they are deposited on your computer or terminal
  • Geolocation data: only for the duration of the session or navigation

3. USE OF DATA

M.A. HOSPITALITY only collects and processes data concerning you for specific purposes limited to what is necessary for you, namely:

3.1 Manage your registrations

M.A. HOSPITALITY may request certain information, such as your email address, in order to send you information and news. You always have the option to unsubscribe from these news feeds by following the link in the email.

This processing is carried out on the basis of your consent.

3.2 Communicating with you

M.A. HOSPITALITY may need to collect and process certain information necessary for the execution of the business relationship. For example, to provide after-sales services. This collected data allows us to communicate with you.

This processing is necessary for the fulfilment of our contractual obligations, or is carried out with your consent and/or necessary for the establishment, exercise or defence of legal claims.

This data may also allow us to inform you of changes to our services, improve and optimize our services.

3.3 Communicating with third parties

M.A. HOSPITALITY may use your information if we believe that such elements are necessary to ensure our defense in the event of legal action, when there is an obligation or request for disclosure with a legal basis, in order to act against any illegal or suspected illegal activity, in order to protect and defend a right, or to secure our information system.

3.4 Processing your order

M.A. HOSPITALITY cannot execute contracts concluded with it or with its business partners without obtaining certain information from you.

This processing is necessary for the performance of the respective contractual obligations.

When you make a transaction through our website, M.A. HOSPITALITY does not retain your payment data but only the data related to the transaction (date, amount, delivery location, etc.).

4. RECIPIENTS OF THE INFORMATION COLLECTED

In the course of using our services, we may share information about you, including personal data, with contractors we use for technical services, payment services, or providers of analytics and business software solutions and applications.

We only share your data with the above mentioned third parties in the following cases:

  • When we use a service provider in connection with the performance of any contract between you and us or to provide or improve our services;
  • When we use technical subcontractors chosen by the Company, on behalf of or on the instructions of M.A. HOSPITALITY, in particular to host and store user data on their servers and ensure the integrity and security of our data.
  • When we use analytical solution providers to improve and optimize our website;
  • When we use software solution providers and business applications to ensure better management of our business;
  • When we are legally required to do so, in the event of an emergency involving public health or the physical integrity of a person, in the context of investigations and inquiries, or in order to guarantee the rights, property and safety of the Company, its members and more generally any third party;

In the event of a sale of the Company or a portion of its assets, we reserve the right to share your personal data with the purchaser of that business or those assets.

5. WHERE IS YOUR DATA TRANSFERRED TO?

5.1 Where does M.A. HOSPITALITY transfer data?

The Company does not wish your data to be stored outside the European Union. However, some service providers, in particular software solution providers, may be located outside the European Union.

Prior to transfers outside the European Union, M.A. HOSPITALITY undertakes to implement the procedures required to obtain the necessary guarantees for securing such transfers, particularly to countries that do not offer an adequate level of protection, through the European Union’s standard clauses.

5.2 Where is the data collected via our website hosted?

M.A. HOSPITALITY uses an IT service provider responsible for hosting data related to the management of the website and applications

This data is hosted on shared or dedicated servers at OVH. This subcontractor allows the IT Service Provider to choose the physical location of data storage. The IT Service Provider has chosen to have the data hosted on servers located in France.

You can find all the information about the protection of personal data on their website: https: //www.ovh.com/fr/protection-donnees-personnelles/.

6. USERS’ RIGHTS

In accordance with the provisions of the EU Regulation 2016/679 known as the General Data Protection Regulation, you have the following rights to your data:

  • Right of access: you have the right to ask us what data we have about you; you have the right to request the deletion of erroneous or obsolete data;
  • Right of correction and deletion: you have the possibility to correct your data and to ask for their deletion;
  • Right to object: you have the possibility to object to the transmission of your data.
  • Right to data portability: you have the right to request a digital copy of your data or to have it transferred directly to another service provider.
  • Right to lodge a complaint with the competent authorities: you have the right to lodge a complaint with the competent authorities if you consider that we have not respected your rights;
  • You have the right to set up instructions on what to do with your personal data after your death;

The exercise of these rights is however limited to a reasonable processing of your requests, for which we reserve the right to refuse any excessive requests or for reasons of legitimate interests (disputes or legal obligations or data necessary for the contractual relationship).

Afin d’exercer vos droits, vous avez la faculté de nous adresser un courriel via notre formulaire de contact ou en nous adressant un courrier à l’adresse postale suivante : 73 impasse des Sangliers 83530 Saint-Raphaël.

You may be asked to provide proof of identity.

7. MINORS

The amended article 40 of the French law “Informatique et Liberté” establishes a specific right to be forgotten for minors.

An internet user under 18 years of age at the time of publication or creation of an online account may directly request M.A. HOSPITALITY to delete data concerning them, as soon as possible

This deletion is however limited when the published information is necessary for information purposes, for reasons of public interest or to comply with a legal obligation.

8. COOKIES

8.1 What is a cookie?

A cookie is a system capable of storing and/or collecting information relating to the navigation of the user’s terminal (computer, tablet, etc.) subject to his agreement and unless he objects.

8.2 Purpose of the cookies used on the web

These cookies allow M.A. HOSPITALITY to remember information relating to registration or access to our services, to implement security measures, or to adapt the presentation of services to the display preferences of the device (language, operating system, etc.). They also allow access to your personal account.

Cookies make it possible to compile statistics and volumes of visits to and use of the various elements making up the Services (pages and content visited, path taken) such as GOOGLE ANALYTICS, and to carry out studies in order to improve the content offered by the Services. Cookies also enable us to personalize your relationship with our company by offering you targeted advertising. To this end, we may use the services of online advertising companies.

If the User wishes to obtain further information on cookies, his/her rights and how to block them, he/she may consult the http://www.youronlinechoices.eu/ website or the CNIL website at https://www.cnil.fr/vos-droits/vos-traces/les-cookies/. Users can also modify their cookie preferences directly from the interface provided by clicking on this link

8.3 User’s Choice Regarding Cookies

The User may at any time express and modify his or her wishes with regard to cookies.

The User can configure his browser so that cookies are saved or rejected, on a one-off or permanent basis.

The fact of continuing your navigation after having been informed of the categories of cookies likely to be installed on your computer and their purposes is equivalent to your consent to the deposit of cookies on your computer.

It is possible that the chosen settings may modify and/or restrict access to and use of the Services.

The Site includes various categories of cookies, which will only be installed if you continue browsing after reading the banner on the first page of the site informing you of their existence and purpose, or once you have set your cookie preferences using the link on the cookie banner.

8.3.1 Technical cookies

If you refuse to accept cookies on your computer, you will no longer be able to benefit from a certain number of functionalities and your navigation on the Site may be modified or simply impossible.

M.A. HOSPITALITY disclaims all responsibility concerning the consequences related to the degraded operation of the Services resulting from M.A. HOSPITALITY’s inability to record or consult the trackers necessary for the operation of the Site that have been refused or deleted by the User.

8.3.2 Statistics and audience analysis cookies

These cookies allow us to establish statistics concerning the volume of visits to our websites and services (number of visits, unique visitors, pages viewed) and statistics concerning the use of the various elements that make them up (sections and content visited, navigation paths taken).

These cookies also enable us to improve the interest and ergonomics of our website, our services and the various elements that make them up. They are also used to offer you content tailored to your interests. Finally, they enable us to detect any navigation difficulties you may encounter.

8.3.3 Advertising and targeted advertising cookies

The advertising cookies allow in particular:

  • avoid repeated display of the same ad, even when the ad is not related to your preferences,
  • to determine in real time which advertisements to display according to your centers of interest based on your recent browsing on the Sites and the Application and on other sites,
  • to help improve your browsing experience and make it more interesting, as well as to improve the relevance of messages that may be sent to you, having previously accepted the possibility,

Furthermore, M.A. HOSPITALITY may, subject to your choice, combine browsing information processed by Cookies with your Personal Data in order to send you, for example, electronic marketing communications.

You may exercise a choice of cookie preferences in accordance with section 8.4.

8.3.4 Third-party cookies

The Site may use social network plug-ins such as Youtube, Facebook, Twitter, LinkedIn, etc. For example, if the Customer is connected to Youtube while browsing the Site, and clicks on a Youtube video used on the Site, Youtube will be able to link the visit directly to the Customer’s Youtube profile, even if the Customer has not used the share button.

If the Customer interacts with the plug-ins, for example by clicking on the Facebook “Like” button or leaving a Facebook comment, the corresponding information will be transmitted to and stored on a Facebook server.


M.A. HOSPITALITY does not manage the data collected by Social Networks via buttons or widgets. You must review the privacy policy published by the Social Networks concerned in order to understand how they process and use the data they collect, as well as the configuration options available to protect your privacy.

If you do not want the Social Network to link the information collected through our Company to your Social Network user account, you should log out of the Social Network before visiting the Site

8.4 How do you exercise your cookie management choices?

By continuing your navigation on the Site, you accept that cookies of the Editor and of third parties, are deposited on your terminal, for the purposes specified in the information banner and in the present Charter.

You can exercise your choices by using the link provided on the cookie banner.

9- SECURITY

M.A. HOSPITALITY implements directly or ensures that its service providers implement all appropriate technical means in accordance with best practices to maintain the integrity, digital and physical security, and confidentiality of data, and in particular to prevent it from being distorted, damaged, or accessed, intercepted, or used by unauthorized third parties, including through protective measures such as the implementation of an SSL certificate, encryption, access codes, firewall, antivirus, and all other appropriate technical means.